Returning an Online Purchase
If you have any issues with your online order or would like to open a return, contact us at 1-605-206-7830. Have your order number and packaging slip ready, along with the item numbers you want to return. Our customer service team will open a return and provide you with a return (RMA) number. Call to open a return for items shipped to your home address and items shipped to a dealer.
Returns must be received in new and unused condition, free of any cosmetic damage (which includes, but is not limited to, scratches, scuffs, stretching, dents, dirt, pet hair or any sign the product has been mounted to a vehicle). Returns must be opened within 30 days of their original delivery date, except during the holiday shopping season. Orders placed on or after Nov. 1, 2020, can be returned until Jan. 31, 2021.
Shipping fees are non-refundable. Unless the product is defective, incorrect or has been damaged in transit, you will be responsible for the costs of returning the product. Damage caused to a product once it is in your possession does not make it defective.
Refunds will be issued back to the original method of payment.
Oil, fluids and Service Manuals cannot be returned. Final sale merchandise is not eligible for return.
Additional non-returnable items:
- Gift cards
Packaging Your Return
Returned products must be enclosed on their original packaging with the original packing slip and RMA number. This includes all boxes, plastic containers, plastic bags and equivalent protecting packaging, and all tags, information booklets, instructions, stickers, etc. Products deemed to be faulty or incomplete due to customer error will be returned to you and a refund will not be granted.
Do not use the product’s original packaging as a shipping container (for example, helmets, winches, etc.). To avoid damage and ensure you are refunded, it’s recommended that you pack items in the original packaging and then place them inside of a larger, separate shipping container.
Original packaging that has been torn open or damaged is considered no longer in new condition and cannot be accepted.
Address the package to:
Indian Motorcycle Sturgis
Attn: Online Returns
2130 Main St
Sturgis, SD 57785
All returns are processed at this location.
Shipping Your Return
Customers are responsible for all return shipping charges unless authorized by Indian Motorcycle Sturgis. Use a carrier that incorporates tracking and insurance services.
All shipments must be prepaid. We do not accept C.O.D. or any similar process. Packages shipped C.O.D. will be rejected upon delivery attempt and returned to the customer.